ILENA
DETAILS:
Sole Composition: SYNTHETIC
Insole Composition: SYNTHETIC
Fitting: TRUE TO SIZE
Heel Height: 100mm
Composition: PVC - VEGAN LEATHER TRIM
| Option | Est. Delivery | All orders |
|---|---|---|
| Regular | 3 - 5 business days | Free Delivery for orders 100$ CAD and above |
|
Boutique Pick-up |
Next Day |
Free Delivery |
Processing Time
Possible Delays
We do our best to ensure the timely delivery of all orders. When shopping, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
Tracking My Order
Countries and Shipping Restrictions
Delivery to the Store
RETURNS AND REFUNDS
If for any reason your not satisfied with your purchase, you are able to return any full priced products within 14 days from receiving the order.
Contact us at Hello@vivorosa.com to help you with any information
TO PROCESS RETURN REQUEST
Please note that shipping costs are not covered by VIVOROSA when sent back, we suggest using your local post office for the best service and tracking ID.
Our team will check all returned products to ensure they are in perfect condition, unworn and with all the original packaging.
We have the right to deny a return if it doesn't meet our policy requirements.
*Returns are not applicable on FINAL SALE or SALE Items*
*Buy one get one % off sales are all FINAL SALE*
Any sale items that we receive by return will be rejected and sent back to you at your own expense.
Please return your package to the following address:
395 Queen Street West
Toronto ON. CANADA
M5V 2A5
Once we receive and inspect the returned products, we will issue a refund to the same payment method used.
EXCHANGES
Incase for a size change, please contact us at Hello@vivorosa.com and we shall help you with the exchange process - or feel free to stop by the store!
Please note that shipping costs are not covered by VIVOROSA when sent back, we suggest using your local post office for the best service and tracking ID.
RETURNS OF FAULTY, DAMAGED OR INCORRECT PRODUCTS
If the products received are damaged, faulty or incorrect, you may apply for a refund or replacement of the purchased order within 14 days from the date the order was received.
Please follow "TO PROCESS RETURN REQUEST"