Vivorosa
BILO SNEAKER - Brown
$178
The Bilo sneaker is a soft, light shoe that features a mixture of materials. A mesh body to hug your foot and keep it in place on your long walks. A small platform for added comfort.
DETAILS:
Sole Composition: RUBBER
Insole Composition: MAN-MADE
Fitting: MAY RUN SMALL
Composition: MESH-CALFSKIN-ELASTIC BAND-DECORATIVE SHOELACE-SUEDE
Shipping & Delivery
| Option | Est. Delivery | All orders |
|---|---|---|
| Express | 3- 5 business days | ship for free! |
Processing Time
Orders typically ship within 2 business days. Orders placed Friday-Sunday will ship out Monday.
Possible Delays
We do our best to ensure the timely delivery of all orders. When shopping, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
Tracking My Order
If you selected a traceable shipping option, please follow these steps to trace your package.
Countries and Shipping Restrictions
Due to restrictions from our financial partners, Vivorosa does not ship outside of Canada and the United States.
Duties & Taxes
Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.
How do I return an item?
With original receipt of purchase, you may return or exchange any item within 14 days. All items must be in their original box. They must be in unworn and perfect conditions.
Can I return or exchange sale items purchased online?
Yes, we accept returns on sale items for store credit only. This is only applicable when purchased online and within the 14 day of the original order date. Merchandise must be in brand new condition, unworn and with the original packaging.
Is the online and in-store policy the same?
Online and In-store are slightly different. In-store purchases of sale items are final sale. Online purchases of sale items can be returned within 14 days of original order for store credit only. Both Online and In-store policy of regular priced items are fully refundable within 14 days of order or purchase. They will be refunded to the same payment method originally used.
How will I be refunded & when will I receive my refund?
You will be refunded to the original account and card of purchase.
Products
The item I want is sold out online, now what?
Easy! Sign up to our newsletter or create an account with us. You will be notified when your Favorited item is back in stock.
How do I make sure I am purchasing the right size?
This is important to us. We have ensure to add a size guide on every shoe to help you decide on the right shoe for you.
General Enquiries
How do I return an item?
With original receipt of purchase, you may return or exchange any item within 14 days. All items must be in their original box. They must be in unworn and perfect conditions.
Contact us
I am a social Influencer and want to work with Vivorosa
For any collaboration or work inquiries, please contact the head of Marketing & Operations, info@vivorosa.com
Store locations
Toronto CF Eaton Centre
395 Queen St. West Toronto, ON M5V 2A5
Shopping
What payment options does Vivorosa accept?
Vivorosa offers a variety of payment options for your convenience including VISA, MasterCard and AMEX credit cards. Payment can also be made using PayPal. Vivorosa Gift cards can also be fully or partially redeemed at checkout to make a payment
Is it safe to purchase on your website?
Yes, it is safe to shop online at Vivorosa. When purchasing via our website, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) and processed directly through a secure Shopify payment gateway. Your credit card details are never stored on our site.
How do I use a promotional code?
When you are ready to checkout, simply add the promotional code into the box in the checkout. If the code is valid, the discount will be applied to your order. Please note if you are receiving an error to check the dates of the promotion or the products that it is to be applied to. If you’re having further issues with your promotional code, please don’t hesitate to reach out.
What currency is the website in?
- CAD
- US
- GBP
- EUR
- AUD
International Customs & Duty Fees
We believe in excellent customer service and offer Free shipping & Returns on all our orders! Yes, you read correctly.
Can I purchase Gift cards online?
Gift Cards are important to us. However, to make any purchase or gift one of our Vivorosa gift cards, you must contact our flagship store first. We will be able to guide you through the step- by - step purchase. Please contact us via email at info@vivorosa.com or give us a call at +1 (416) 519 5930.
How do I use a Gift Card?
Gift Cards are important to us. However, to make any purchase or gift one of our Vivorosa gift cards, you must contact our flagship store first. We will be able to guide you through the step- by - step purchase. Please contact us via email at info@vivorosa.com or give us a call at +1 (416) 519 5930.
How do I check the balance of my Gift Card?
Gift Cards are important to us. However, to make any purchase or gift one of our Vivorosa gift cards, you must contact our flagship store first. We will be able to guide you through the step- by - step purchase. Please contact us via email at info@vivorosa.com or give us a call at +1 (647) 638 7869.
Shipping
When will my order ship?
Your order will ship within 3 – 5 business days.
What happens if I place my order over the weekend or holiday?
Your order will be delivered within 3-5 business days. This does not include weekends or holidays.
Can I change my address while my parcel is in transit?
For special circumstances please contact us immediately.
What should I do if I have an issue with my order?
Always let us know! Email, call, or visit us at our flagship store if you have any issues.
Returns & Exchanges
How do I return an item?
With the original receipt of purchase, you may return or exchange any item within 14 days. All items must be in their original box. They must be in unworn and perfect condition.
Can I return or exchange sale items purchased online?
Yes, we accept returns on sale items for store credit only. This is only applicable when purchased online and within the 14 days of the original order date. Merchandise must be in brand new condition, unworn and with the original packaging.
Are Online and In-store the same policy?
Online and In-store are slightly different. In-store purchases of sale items are final sale. Online purchases of sale items can be returned within 14 days of the original order for store credit only. Both Online and In-store policy of regular priced items are fully refundable within 14 days of order or purchase. They will be refunded to the same payment method originally used.
How will I be refunded & when will I receive my refund?
You will be refunded to the original account and card of purchase. It will take up to 7 business days for the bank to process your refund.
The item I want is sold out online, now what?
Easy! Sign up to our newsletter or create an account with us. You will be notified when your Favorited item is back in stock.
How do I make sure I am purchasing the right size?
This is important to us. We have ensured to add a size guide on every shoe to help you decide on the right shoe for you.
General Inquiries
Contact us?
For any collaboration or work inquiries, please contact info@vivorosa.com