Option Est. Delivery All orders
Free Shipping 3 - 5 business days All Orders

Regular

3 - 5 business days

Calculated at Checkout

Processing Time
Orders typically ship within 2 business days. Orders placed Friday-Sunday will ship out Monday / Tuesday.
Please note we do not ship out products during holidays.
Possible Delays

We do our best to ensure the timely delivery of all orders. When shopping, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.

Tracking My Order
If you selected a traceable shipping option, a tracking number will be provided to you once the products have been shipped.

Countries and Shipping Restrictions
VIVOROSA offers free shipping on all US and Canada orders.
Worldwide shipping costs are calculated at checkout.

 

RETURNS AND REFUNDS

 

If for any reason you're not satisfied with your purchase, you are able to return any full priced products within 14 days from receiving the order.

Contact us at Hello@vivorosa.com to help you with any information 

TO PROCESS RETURN REQUEST

Please note that shipping costs are not covered by VIVOROSA when sent back, we suggest using your local post office for the best service and tracking ID.

Our team will check all returned products to ensure they are in perfect condition, unworn and with all the original packaging. 

We have the right to deny a return if it doesn't meet our policy requirements.

 

*Returns are not applicable on DISCOUNTED AND SALE Items*
*Buy one get one %off sales are all FINAL SALE*
*ANY CODE APPLIED OVER 10% OFF IS FINAL SALE* 

 

Any sale items that we receive by return will be rejected and sent back to you at your own expense. 

 

Please return your package to the following address 

 

VIVOROSA
2455 Cawthra Rd
UNIT 23 & 24
Mississauga, ON
L5A 3P1

Once we receive and inspect the returned products, we will issue a refund to the same payment method used.

 

EXCHANGES

Please note exchanges are not possible at this moment.

 

RETURNS OF FAULTY, DAMAGED OR INCORRECT PRODUCTS

If the products received are damaged, faulty or incorrect, you may apply for a refund or replacement of the purchased order within 14 days from the date the order was received. 

Please follow "TO PROCESS RETURN REQUEST"