Shipping & Returns

Shipping & Delivery

Shipping
Option Est. Delivery All orders
Express 3- 5 business days ship for free!
Processing Time
Orders typically ship within 2 business days. Orders placed Friday-Sunday will ship out Monday.
Possible Delays
We do our best to ensure the timely delivery of all orders. When shopping, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
Tracking My Order
If you selected a traceable shipping option, please follow these steps to trace your package: .
Countries and Shipping Restrictions
Due to restrictions from our financial partners, Vivorosa does not ship outside of Canada and the United States.
Duties & Taxes
Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.
How do I return an item?
With original receipt of purchase, you may return or exchange any item within 14 days. All items must be in their original box. They must be in unworn and perfect conditions.
Can I return or exchange sale items purchased online?
Yes, we accept returns on sale items for store credit only. This is only applicable when purchased online and within the 14 day of the original order date. Merchandise must be in brand new condition, unworn and with the original packaging.
Is the online and in-store policy the same?
Online and In-store are slightly different. In-store purchases of sale items are final sale. Online purchases of sale items can be returned within 14 days of original order for store credit only. Both Online and In-store policy of regular priced items are fully refundable within 14 days of order or purchase. They will be refunded to the same payment method originally used.
How will I be refunded & when will I receive my refund?
You will be refunded to the original account and card of purchase.

Products

The item I want is sold out online, now what?
Easy! Sign up to our newsletter or create an account with us. You will be notified when your Favorited item is back in stock.
How do I make sure I am purchasing the right size?
This is important to us. We have ensure to add a size guide on every shoe to help you decide on the right shoe for you.

General Enquiries

How do I return an item?
With original receipt of purchase, you may return or exchange any item within 14 days. All items must be in their original box. They must be in unworn and perfect conditions.
Contact us

395 Queen St. West Toronto, ON M5V 2A5

info@vivorosa.com

+1 647 638 7869

I am a social Influencer and want to work with Vivorosa
For any collaboration or work inquiries, please contact the head of Marketing & Operations, info@vivorosa.com
Store locations

Toronto CF Eaton Centre

395 Queen St. West Toronto, ON M5V 2A5