Option Est. Delivery All orders

 

U.S and Canada (exception may apply)

4-7 Business days

8.99 USD$

or

Free Over 99 USD$

Expedited 2-4 Business days

21.99 USD$

Delivery Service

All our deliveries are handled by UPS & FedEx.

Reliability is key, each shipment comes with a tracking number and requires a signature at delivery.
For both free and paid deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination.
Please Note VIVOROSA.COM doesn't deliver to the following: 
Alaska, Guam, Hawaii, Northern Mariana Islands, Puerto Rico and Virgin Islands. 
Processing Time

Orders typically ship within 1 business days. Orders placed Friday-Sunday will ship out Monday / Tuesday. Please note we do not ship out products during holidays.

Possible Delays

We do our best to ensure the timely delivery of all orders. When shopping, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.

Business days do not include weekends or holidays.

If you wish to get a package delivered at a set time frame, you may contact us before placing your order to make sure! You can reach us on instagram @vivorosashoes , or Email Hello@vivorosa.com

System Flagged Orders

Sometimes an order gets flagged for fraud or missing information, if your order gets flagged we will contact you before processing your purchase to confirm. Processing delays may occur. 

Tracking My Order

You can check your order status here.

Countries and Shipping Restrictions
Shipping rates are calculated at checkout.

 

RETURNS AND REFUNDS

 

If for any reason you're not satisfied with your purchase, you are able to return any unworn item within 30 days from receiving the order.

To start your return process please use our Return Center.

Contact us at Hello@vivorosa.com to help you with any information 

TO PROCESS RETURN REQUEST

Please note that shipping costs are not covered by VIVOROSA when sent back, we suggest using your local post office for the best service and tracking ID.

Our team will check all returned products to ensure they are in perfect condition, unworn and with all the original packaging. 

We have the right to deny a return if it doesn't meet our policy requirements. 

Please note shipping charges are non-refundable, unless the return is the result of a manufacturing defect, or any other in which VIVOROSA is responsible for.

EXCHANGES

We do not offer exchanges. Simply return your unworn item for a refund and place a new order.

SALE ITEMS
  • Buy one Get one deals are not returnable for exchange or refund. 
  • Any item(s) that has been labeled as final sale cannot be returned or exchange and are sold as is.
 
Please return your package to the following address 

VIVOROSA
2320 TEDLO STREET 
UNIT 3 & 4
MISSISSAUGA ON
CANADA 
L5A 3V3

Once we receive and inspect the returned products, we will issue a refund to the same payment method used. 

RETURNS OF FAULTY, DAMAGED OR INCORRECT PRODUCTS

If the products received are damaged, faulty or incorrect, you may apply for a refund or replacement of the purchased order within 14 days from the date the order was received. 

Please follow "TO PROCESS RETURN REQUEST"