SHIPPING

Option >Express

Est. Delivery > 3- 5 business days

All orders ship for free!

 

Processing Time

Orders typically ship within 2 business days. Orders placed Friday-Sunday will ship out Monday.

 

POSSIBLE DELAYS

We do our best to ensure the timely delivery of all orders. When shopping, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.

 

TRACKING MY ORDER

If you selected a traceable shipping option, please follow these steps to trace your package:

1) Log in to your account
2) Go to your “Order History"
4) Click on the order number for the order you would like to track
5) Click on the tracking link that appears below each item

 

COUNTRIES AND SHIPPING RESTRICTIONS

Due to restrictions from our financial partners, Vivorosa does not ship outside of Canada and the United States.

 

DUTIES & TAXES
Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

 

How do I return an item?

With original receipt of purchase, you may return or exchange any item within 14 days. All items must be in their original box. They must be in unworn and perfect conditions.

 

  • Can I return or exchange sale items purchased online? Is the online and in-store policy the same?

Yes, but please contact us via email or phone before so we can guide you through the process. However, any online returns are free of cost.

 

  • How will I be refunded & when will I receive my refund?

You will be refunded to the original account and card of purchase.

 

Products

  • The item I want is sold out online, now what?

Easy! Sign up to our newsletter or create an account with us. You will be notified when your favourited item is back in stock.

 

  • How do I make sure I am purchasing the right size?

This is important to us. We have ensure to add a size guide on every shoe to help you decide on the right shoe for you.

 

General Enquiries

  • Contact us

395 Queen St. West Toronto, ON M5V 2A5

info@vivorosa.com

+1 647 638 7869

 

  • I am a social Influencer and want to work with Vivorosa

For any collaboration or work inquiries, please contact the head of Marketing & Operations, eliana@vivorosa.com

 

  • Store locations

Currently, we have one flagship store located in downtown, Toronto. Come check us out!

395 Queen St. West Toronto, ON M5V 2A5